Our Services

 

Let us take care of updates, backups, malware, site speed and bugs so you can focus on what you do best

Backups

Get peace of mind knowing that your entire website: database, files and images are safely stored in the cloud. Backups are scheduled to fit your needs.

T

Site Speed

We provide a free speed audit of your site and can optimise its performance. It is well known that site speed is a ranking factor in Google’s algorithm. The improvements are usually dramatic and long lasting.

Security

Our malware exterminator will find and destroy any intrusion by a hacker or bot and keep it clean. Your site is scanned regularly and safely secured from attack.

Support Desk

The Support Desk is an exciting feature to solve problems that come up. If it is simple we can provide a quick answer, complicated ones move to the Development department. The staff and client decide.

Updates

We keep your WordPress core, theme and plugins safely updated as soon as updates become available. This keeps your site secure and up-to-date. One less thing to worry about!

Support/Development

Everyone gets stuck from time to time when developing their website. Why spend frustrating hours when an expert can help you? Our Freelancer and Small Business plans offer Development support.

We all need rescuing from time to time…

Total WordPress Care means that we’ve got you covered. When your site crashes or gets hacked, or you get stuck and don’t know what to do: we are here for you.

 

 

We are here when you need help

It is comforting to know that we are here for you when you need help. Our team of experts can solve nearly any problem related to WordPress.

Put your mind at ease and rest at night

Backups, updates, plugins, themes and optimization are enough to keep you up at night. Let us do the behind-the-scenes so you can shine.

PRICING PLANS

Choose from one of our three pricing plans and get back what you want to be doing

Note: Bold text highlights upgrades from previous plan

Blogger

$40/month
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Small Business

$219/month
  • Whole site backed up daily
  • Database backed up daily
  • Daily malware scans
  • Plugins, themes and core updated thrice-weekly
  • Weekly site speed optimization
  • 2 hours of development
  • Support Desk option
  • $219/mo Monthy$165/mo Billed Annually
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Our Hourly Option For WordPress Development

Our Hourly Option

DON’T TAKE MY WORD FOR IT

“Now I can focus my time
and energy on creating content
instead of tinkering with
the technical aspects of it.”

CARRIE

FREQUENTLY ASKED QUESTIONS

These are the questions most frequently asked by clients. If you still have a question, please send me an email.

How do I request more development time?

We offer Customization and Development services on a pre-paid hourly basis. Our reduced rate for clients is $60/hour, available in blocks of 2 hours. Please check the Pricing Page to order this service.

Do you recommend hosting providers?

You can use whatever hosting company you wish, but, obviously some are better than others. We have used more than I care to remember, but several companies have earned our respect and we personally can recommend them. Find out more here

What login credentials do I need to provide for your services?

We need your WordPress admin, FTP or cpanel and SSH access.
There are several methods for sharing this sensitive information and we take the security of your credentials seriously.
Once you sign up we will guide you in sharing your credentials.

How do I know my credentials are secure?

We credentials are kept in an encrypted vault with multiple layers of security. It is where we keep our own sensitive information. We also recommend using www.onetimesecret.com for sharing infromation.

Does Totalwpcare.com support multi-site WordPress installs?

Multi-site is a wonderful way to manage websites, however, we have found that there are so many unique setups and variables that we do not support multi-site installs.

How can I find my hosting control panel login?

The easiest way is to check the email you received when you bought hosting. Otherwise, you can contact support at your hosting company. You can also access your login page from www.yourdomain.com/cpanel.

How often can I use the Support Desk?

The Support Desk is a way to field questions. If it is simple we can quickly answer, if it is complicated it moves to the Development department. Use it as often as you need to, just don’t abuse it.

Can you remove malware and get my site’s warning removed?

Nobody likes seeing their site blacklisted. Removing malware and keeping your site clean is something we excel at. Our malware exterminator specialist loves finding the last bit of infection and destroying it.
Once it is clean we monitor it daily and keep it that way. We use Securi, the industry standard for malware protection.

Do you have a guarantee?

Yes, we guarantee our work. Use our service for 30 days and if you are not satisfied, you will receive a full refund. After 30 days refunds are prorated for the remaining time left in the month.

What happens if my site crashes when it is updated?

If your site breaks due to an update we will immediately fix it, if it is for an obvious and known issue. For example some third party plugins may not be up-to-date and can cause problems.
If we are unable to fix the problem within one hour we will provide you with a cost estimate to get your site up and running again.

How can I be a better person?

Good question! Everyone should be asking this everyday. Probably the simplest method is to follow the Golden Rule: “Do unto others as you would have them do unto you.” That covers almost everything between people.

WHAT ARE YOU WAITING FOR?

Get peace of mind

Put your WordPress site in good hands and focus on what you do best.